Request
You describe the situation, impact, deadline, and desired outcome. No confidential access is requested through the form.
GXN://Process
Knowing what happens next is part of the service.
The level of detail changes with urgency and engagement size. The logic remains the same: understand before changing, agree on scope, and verify before calling the work complete.
Diagnosis or discovery
GXN gathers facts, secures access through an appropriate channel, and identifies constraints. Diagnosis is paid when it is a deliverable in itself.
Scope and proposal
The proposal defines deliverables, exclusions, responsibilities, dependencies, schedule, price, and verification criteria.
Intervention
Work advances through visible milestones. Discoveries that change scope are explained before being added.
Verification
Agreed journeys, devices, data, and scenarios are tested. Remaining limitations are documented.
Launch and transfer
Access, backups, instructions, and future responsibilities are clarified. Ongoing support is offered only when it creates real value.