Recognition
Does this sound familiar?
Your store makes sales despite the website, not because of it.
Customers abandon their carts in large numbers, and you do not know where they drop off.
Taxes and shipping charges are managed manually, which leads to errors.
There are no integrations: orders, inventory and accounting all live in separate systems.
During peak season, no one dares to make a change to the store.
What it costs your business
A poorly built store costs you twice: lost sales at checkout through confusing journeys, slow pages and surprise fees, then wasted time behind the scenes through manual data entry, tax errors and difficult reconciliation. E-commerce is unforgiving of details. One extra checkout field, one more second of load time or one fee disclosed too late can lose the sale.
Delivery
THE GXN INTERVENTION
We choose the platform that fits your actual operations. It may not be the one you expected. We then build or take over the store, connect the operational plumbing across payments, taxes, shipping, inventory and accounting, and improve the checkout journey using real data.
Decision benchmark
WOOCOMMERCE, SHOPIFY OR CUSTOM?
| Your situation | Honest recommendation |
|---|---|
| Simple catalogue, fast launch and few special rules | Shopify. Fast, reliable and low-maintenance. |
| Existing WordPress website, moderate catalogue and a need for editorial flexibility | WooCommerce. A natural fit for the existing website and highly customizable. |
| Complex pricing rules, B2B customer accounts and deep integrations | Custom Laravel development. Use it when packaged platforms would force costly workarounds. |
| High volume and highly specific processes | Case-by-case analysis. The right answer depends on your margins and systems. |
We do not sell one preferred platform. We ask a different question: which option will cost you the least to operate over the next three years?
Decision benchmark
E-COMMERCE DEPENDS ON ITS OPERATIONAL PLUMBING
Design attracts attention, but the operational plumbing determines whether a store is profitable or exhausting to run. The invisible essentials are: payments (reliable, secure and supported by failed-payment recovery), taxes (GST and QST calculated correctly by destination), inventory (synchronized to prevent overselling), shipping (fair rates disclosed before checkout), accounting (orders reach your books without duplicate data entry). This is where your margins are protected.
Scope
WHAT’S INCLUDED
Evidence-based platform selection · store design or takeover · payment configuration · Canadian and Quebec taxes · shipping rules · inventory, accounting and CRM integrations · checkout journey optimization · e-commerce analytics · training · documentation.
Process
HOW THE PROCESS WORKS
- 01Evaluation : your products, sales volume and current systems.
- 02Assessment : if necessary, complete analysis.
- 03Recommendations : an evidence-based platform and architecture recommendation.
- 04Proposal : scope, timeline and cost.
- 05Design and development : delivered in working stages.
- 06Verification : end-to-end test orders, including tax calculations.
- 07Launch : outside peak periods, never on a Friday.
- 08Ongoing support : the store evolves with your seasons.
Qualification
WHEN THIS SERVICE IS A GOOD FIT
For you if: online sales are, or must become, a serious channel · you have meaningful integration needs · you want a store your team can operate. Not for you if: you are testing an idea with ten products and no budget, in which case start with a turnkey solution and return when the concept is proven · your only criterion is the lowest price.
The scope and engagement terms are confirmed after the evaluation and before any commitment.
Frequently asked questions
FAQs
01Which e-commerce platform should our business choose?
See the table above, and know that the answer depends as much on your team as on your products.
02Can the store handle Quebec and Canadian taxes?
Yes. GST, QST and destination-based tax rules are configured and tested rather than left to an unreliable default.
03Can GXN take over an existing online store?
Yes. It is common. A takeover starts by recovering access and stabilizing the store before making improvements.
04Do you offer support during peak periods?
Priority support is arranged in advance as part of an ongoing engagement. We plan around your peak seasons instead of improvising during them.
Describe your catalogue and the problems you face today. We will tell you which platform genuinely fits your business.