Recognition
Do you recognize yourself?
Your emails have been unanswered for weeks.
The deadlines are stretching, without explanation.
You have never had access to your own site.
The bills come in, but you don't know what they cover.
You are afraid to touch the site, nobody knows how it works.
There are no documents, no passwords, no known backups.
If three of these situations sound familiar, no one is actively managing your platform. It is more common than you might think, and it can be fixed.
What it costs your business
A site without a pilot is not just a technical irritant. It's a business risk. Each delayed update weakens security. Every failure lasts longer because no one knows where to intervene. And the day you want to evolve, new offer, new service, hiring, the platform becomes a bottleneck. Meanwhile, your clients and candidates continue to visit the site.
Delivery
THE GXN INTERVENTION
We take you through your platform step by step. We retrieve access: domain, hosting, code, accounts. We make a full backup before touching anything. We stabilize the environment: updates, security, monitoring. We document everything we find. Then, and only then, do we define next steps with you.
Decision benchmark
WHO OWNS WHAT
Recovery begins with a simple question: What is truly yours?
| Element | Who should hold it | How to check |
|---|---|---|
| Domain name | Your company, in its name | Who is the holder? |
| Hosting | Account in the name of the company | Do you receive invoices from the host directly? |
| Site code | You, with an accessible copy | Do you have access to the code or a repository? |
| Accounts (analytics, advertising, email) | Your business, with you as administrator | Can you connect without going through the provider? |
If the answer is "I don't know" on two or more lines, recovery of access is the first step of recovery. Your site belongs to you. Your access, too. Let's start there.
Decision benchmark
TAKING OVER A PROJECT WITHOUT DOCUMENTATION
A common concern is that no one will understand the previous provider’s code. We have been taking over undocumented projects for more than twenty years. Here is how the process works:
- 01Inventory : we map what exists: pages, functions, integrations, dependencies.
- 02Access : we recover or restore access, legally and methodically.
- 03Backup : complete copy, outsourced, before any modification.
- 04Stabilization : critical updates, security patches, monitoring in place.
- 05Documentation : we write what has never been written, so that it doesn't happen again.
Decision benchmark
A SMOOTH TRANSITION
A former provider who doesn't collaborate, it happens. In the majority of cases, the transition is still taking place: your company's domain, accounts and data come back to you, and there are established steps to recover them. We guide you in the technical and administrative stages. For contractual or contentious matters, legal counsel remains the right resource, we work in support, not in its place.
Scope
WHAT’S INCLUDED
Access recovery (domain, hosting, code, accounts) · initial full backup · technical stabilization · priority security fixes · platform documentation · written transition plan · recommendations for the continuation · own transfer to managed hosting if desired.
Process
HOW IT HAPPENS
- 01Evaluation : you describe the situation, we take a first honest look.
- 02Assessment : if necessary, in-depth analysis of the platform.
- 03Recommendations : what we stabilize, what we improve, what we leave.
- 04Proposal : scope, schedule, cost. No surprise.
- 05Execution : recovery, security, stabilization.
- 06Validation : you check, we adjust.
- 07Transition : your access, your documentation, in your hands.
- 08Ongoing support : the platform remains healthy, with a contact person who responds.
Qualification
GOOD CANDIDATE / LESS GOOD CANDIDATE
Recovery is for you if: your company is established and the site counts for your business · you want to regain control, not just "patch" · you are looking for a lasting technical relationship.
It is not for you if: you are looking for the cheapest quick-fix provider for a one-time intervention · the site has no real role in the company · you want to keep the status quo with the former provider.
The scope and modalities are specified after the evaluation, before any commitment.
Frequently asked questions
FAQs
01What if I have no access?
This is the most common situation. Your company's domain and accounts can almost always be recovered through official procedures from registrars and platforms. It takes method, not luck.
02What if the previous provider refuses to cooperate?
Rarely. Most essential elements recover without its participation. For complex contractual cases, we work in support of your legal advisor.
03Do we have to redo everything?
Not necessarily. The recovery stabilizes first. Then we decide together: improve, transform, or leave alone. Sometimes the right answer is not to change anything.
04How long does a recovery take?
Initial securing is done quickly. Stabilization and documentation depend on the current state of the platform, the assessment will give you a realistic range.
05What happens to our SEO during a website takeover?
A careful takeover protects your SEO. We do not change URLs or structure without a redirect plan.
06Can I keep my current hosting?
Yes, if the environment is healthy and you have access to it. Otherwise, we will explain why a change is preferable, and you will decide.
Describe your situation in a few lines. You will receive an honest first reading, not a sales pitch.