Recognition
Do you recognize yourself?
You bill by hand every month.
Cards expire, and no one notices until they cancel.
Taxes on your subscriptions are calculated “roughly”.
Your online payments fail more often than they should.
Accounting reconciliation takes hours each month.
What it costs your business
Recurring revenues leak silently: an expired card that has not been revived means a lost customer without them having decided to leave. A payment that fails without a second attempt is a sale that will never happen. And manual billing costs hours, until one day a mistake costs more than hours.
Delivery
THE GXN INTERVENTION
We implement a complete and reliable payment infrastructure: one-time and recurring payments, subscription management, correct taxes, automatic receipts, intelligent follow-ups for failed transactions, and data that feeds your accounting properly.
Decision benchmark
SUBSCRIPTION IS A SYSTEM, NOT A BUTTON
What people see: a “Subscribe” button. What you really need to build:
- Failure restarts : a declined card should trigger a sequence of retries and a notice to the customer, not silence.
- Package changes : increases, decreases, pro rata calculation: clear rules, applied automatically.
- Cancellations : immediate or at the end of the period, with access managed accordingly.
- Cards that expire : proactive update before deadline.
- Receipts and invoices : automatic, compliant, findable by the customer.
- Taxes : applied according to the nature of the service and the location.
Each of these missing elements costs recurring revenue, silently.
Decision benchmark
QUEBEC AND CANADIAN TAXES, AUTOMATED
We configure and test GST, QST, destination-based rules and any special tax treatment that applies to your services. Invoices are issued correctly, so your accounting team is not left fixing avoidable errors at month-end.
Scope
WHAT’S INCLUDED
Stripe configuration · one-off and recurring payments · complete subscription management · failed payment reminders · tax calculation · automatic receipts and invoices · customer portal for subscription management when relevant · accounting liaison · end-to-end testing, refunds included.
Process
HOW IT HAPPENS
- 01Evaluation : your products, your invoicing rules, your volumes.
- 02Recommendations : the appropriate payment architecture.
- 03Execution : implementation and configuration.
- 04Verification : complete test transactions: purchase, failure, relaunch, refund.
- 05Ongoing support : monitoring and adjustments.
Qualification
GOOD CANDIDATE / LESS GOOD CANDIDATE
For you if: you sell recurring subscriptions or services · your current billing is manual · your payments fail too often. Not for you if: You are only looking for a simple payment button on a page (a turnkey solution will suffice).
The scope and modalities are specified after the evaluation, before any commitment.
Frequently asked questions
FAQs
01Why Stripe?
Reliability, documentation, flexibility and Canadian coverage. This is not an exclusivity: if another provider suits your case better, we will say so.
02Can we sell subscriptions on WordPress?
Yes, in several configurations. Beyond a certain level of complexity, a custom application becomes more reliable, and you will be told where this limit is for you.
03What happens when a card fails?
With a serious configuration: scheduled new attempts, notification to the customer, easy updating, and alert to your team before the loss of the customer.
Describe how you bill today. We'll tell you what can be automated, and what shouldn't be.